- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company. Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database. Keep records of calls and sales and note useful information.
- Go the “extra mile” to meet sales quota and facilitate future sales
- Proven experience as telesales representative or other sales/customer service role
- Ability to learn about products and services and describe/explain them to prospects
- Excellent communication and interpersonal skills
- Good negotiation skills with the ability to resolve issues and address complaints